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Trust and Safety


Our business relies on your trust - that's why we proudly apply the strictest possible safety and security principles. This includes all your personal data, payment details as well as the safety of your Instagram account.

 

How do we protect your personal data?
All your personal data is solely processed within our encrypted systems. It never leaves the secure database on our server. We only collect the absolutely necessary data from you. It is only used for communication with you regarding our service.

What happens with my payment details?
Your payment details are only stored by our PCI Security Level 1 certified payment provider. We don't have direct access to this data. When you cancel the subscription all payment data will automatically be deleted.

How do we use your Instagram login data?

We will perform a login operation to give the automation software access to your account. As the account owner you will need to verify our access in a second step. Afterwards the login data will be archived in our secure database in case we need to reconfirm the login again. At all times you have full control over your account and can change the login details if you wish to stop the automation and block our access. If you cancel the subscription the login data will automatically be deleted.

Can the automation be detected by Instagram?
The behaviour of the automation was implemented to be as human-like as possible. The timings of the automated actions as well as their sequence are fully randomized. It applies the general action per hour limits set by Instagram. So if you don't execute too much additional activity yourself the account will be as safe as possible. So far we have a suspension rate of 0% after running hundreds of customer's accounts for months. Not a single customer's account has been suspended during this period. We regularily update the action per hour limits to keep it that way.

Have there been any independent, external audits?
Yes. Our systems are fully certified in accordance with ISO 27001:2013 for data security, PCI Security Level 1 Compliance for payment processing and German data protection rules. The compliance with these rules has been audited by the respective authorities and organizations.

Disclaimer: Instantical is not endorsed or certified by Instagram. All Instagramâ„¢ logos and trademarks displayed on this application are property of Instagram.

Contacting Us

If there are any questions regarding our Trust & Safety principles, you may contact us using the information below.

Instantical Marketing Ltd
100 Cyberport Road
Telegraph Bay, Hong Kong
instantical@gmail.com
Last Edited on 2018-01-01